Terms & Conditions

Welcome to Crystalicious. Please read these terms and conditions carefully before making any purchase on our website. By placing an order, you agree to be bound by these terms.


1.1 These terms and conditions govern the sale of products by Crystalicious on this website.

1.2 By placing an order, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.

Product Descriptions

2.1 We strive to ensure that all product descriptions, images, and prices are accurate. However, we cannot guarantee that descriptions, images, or other content are error-free, complete, or current.

2.2 In the event of any discrepancies or inaccuracies, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Returns and Refunds

3.1 We understand that sometimes you may need to return a product. We are committed to making the process as smooth as possible, while ensuring fairness and transparency.

3.2 Returns and refunds will be entertained only when the customer bears the cost of courier charges for the return. This policy helps us to maintain the quality and integrity of our products.

3.3 To initiate a return, please contact our customer service team within 14 days of receiving your order. The product must be unused, in its original packaging, and in the same condition as received.

3.4 Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

3.5 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3.6 Any discounted product shall be exchanged within 7 days of purchase and not refunded. 

Wardrobing Prevention

4.1 To maintain the quality and integrity of our products, we have implemented measures to prevent wardrobing (the practice of purchasing items, using them, and then returning them).

4.2 We reserve the right to refuse returns if we suspect that a product has been used or worn.

4.3 Any product returned that does not comply with our return policy will be sent back to the customer at the customer’s expense


5.1 Customers are responsible for all shipping costs associated with returns, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

5.2 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Limitation of Liability

6.1 Crystalicious will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or the inability to use our products.

6.2 Our liability is limited to the amount paid for the product purchased.

Changes to Terms and Conditions

7.1 We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms and conditions.

Governing Law

8.1 These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

For any questions or concerns regarding these terms and conditions, please contact our customer service team. Thank you for shopping with Crystalicious.