Frequently Asked Questions
Q. What is Crystalicious and what products do you offer?
Crystalicious is a premier provider of ladies' footwear, bags, purses, and fashion accessories in the Middle East. We offer a range of products known for their quality, durability, and exquisite handcrafted designs, often adorned with crystals.
Q. Where are Crystalicious products made?
Our products are made in India by skilled artisans from cottage industries, helping to uplift the underprivileged communities.
Q. What materials are used in Crystalicious footwear and accessories?
We use natural and man-made materials, strictly avoiding anything that harms animals. Our products include jute, faux suede, denim fabric, and embroidered fabrics, often embellished with handcrafted rhinestones and crystals.
Q. How do I place an order on Crystalicious.co?
To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q. What payment methods are accepted on Crystalicious.co?
We accept various payment methods including credit/debit cards. Please note that we do not accept PayPal.
Q. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location.
Q. How long does it take to receive my order?
Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and delivery can take between 5-15 business days
Q. What is your return and refund policy?
We accept returns within 7 days of purchase for full-priced products. Discounted products cannot be refunded but can be exchanged within 7 days of purchase.
Q. How do I initiate a return or exchange?
To initiate a return or exchange, contact our customer service team at crystalicious.dxb@gmail.com with your order details. They will guide you through the return process.
Q. Are there any shipping costs for returns?
Yes, customers are responsible for the courier charges when returning products. We do not cover the cost of return shipping.
Q. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on the courier’s website.
Q. Do you offer any warranty on your products?
Yes, we offer a limited warranty on our products against manufacturing defects. Please contact our customer service for more details.
Q. Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 24 hours of placement. Please contact our customer service team as soon as possible.
Q. How do I care for my Crystalicious products?
To maintain the quality and appearance of your Crystalicious products, avoid exposure to moisture and extreme conditions. Clean gently with a soft cloth and store in a dry place.
Q. What is wardrobing and how does Crystalicious handle it?
Wardrobing is the practice of purchasing items, using them, and then returning them. To prevent this, we have strict return policies and customers must bear the cost of courier charges for returns.
Q. Do you offer custom or personalised products?
Yes, we offer custom and personalised products. Contact our customer service team at crystalicious.dxb@gmail.com for more information.
Q. How can I stay updated with Crystalicious’ latest collections and offers?
Subscribe to our newsletter and follow us on social media to receive updates on our latest collections, exclusive offers, and events.
Q. What is Anhadaa and how does it differ from Crystalicious?
Anhadaa is a sub-brand launched by Crystalicious in 2023 to cater to the fast fashion market. Anhadaa offers trendy and affordable fashion options, while Crystalicious focuses on high-fashion, handcrafted products.
Q. Where can I find Crystalicious products in stores?
Currently, our products are primarily available online. Please check our website for any updates on physical store locations.
Q. How can I contact Crystalicious customer service for further assistance?
You can contact our customer service team via email at crystalicious.dxb@gmail.com. Visit our Contact Us page for detailed information. We are here to assist you with any queries or concerns.
